Guests Gone Berserk at Newly Opened Royalton Hotel

Royalton Hotel

UPDATE: Previously it was stated that the persons in the video are British. Information now reaching us is that they are Canadian.
In a Youtube video uploaded by Angel Mami, which is beginning to go viral, visitors to the newly opened Royalton hotel can be seen going berserk as they shout that two of their relatives are stuck in an elevator.

They can be seen pulling and prying at the elevator doors in an attempt to free the people inside. Amid much screaming and panic they can be heard swearing at hotel personnel who came on the scene.

An employee can be seen approaching the riotous group and trying to reassure them, “Don’t worry, don’t worry.

That apparently set the woman narrating the whole episode berserk causing her to retort. “No, no, we’re not worrying. It’s not your fucking kids. We’ve been having problems with you fucking people. Fuck off!”

One employee in a polo shirt and holding a walkie talkie is shown on camera. It can be supposed that he came on the scene amid all the ruckus and pandemonium, and most likely had called for assistance.

Later in the 2 minute and 31 second video another hotel employee can be heard telling them that maintenance had already been called and that their actions could possibly make things worse.

These people continued swearing and insulting the hotel workers on the scene who remained calm, enduring the insults.

The voice of someone apparently inside the elevator can be heard swearing and shouting. Eventually the screaming guests were finally able to pry the elevator doors open with their bare hands. One male, who can be seen exiting the elevator, lunges at the hotel worker swearing and screaming. Video ends.

The guests in the video sound Canadian. The question to be asked is whether they would have behaved in a similar manner if this had been at a building in Toronto or anywhere else in the Canada. Elevators get stuck all over the world and is nothing new – couldn’t they have simply remained calm, as they are asked to do in Canada, and wait until help arrived?

Because of their grossly exaggerated antics they could have inadvertently made an already precarious situation even worse by  prying open the elevator doors, and possibly causing harm to the occupants or even to themselves? Why the verbal assault on the hotel workers who had already informed them that maintenance was on the way?

The situation would have been stressful for anyone, anywhere in the world, but was this wild behaviour really necessary? Is it because it was a small island they thought such an attitude was necessary?

Kudos to the staff for remaining calm under such insults and threats. .com/watch?v=A8RuWhuRriU


  1. WoW!! If help is on the way was all this necessary? Swearing at staff, wanting to break the Fire Alarms, etc…? Kudos to the staff.

  2. Why does the article suggest these guests are British? They are North American – either US or Canadian. Most definitely NOT British accents….

  3. They are NOT British. They are rude, ignorant Americans (possibly Canadians?) who need to learn that you don’t run amok through a hotel screaming when a door is stuck on a lift, you use the lift intercom or bell!! These guests need removing from the resort for causing damage.

    • That would be Canadians, not Americans, get your facts straight before posting. Funny how you can get so offended when their nationality is mistakenly identified and then go on to do it yourself, typical…

  4. They should be charged for property damage. Where did they find these people, their behavior was disgusting and unnecessary. They would never behave that way in a hotel in Canada, they need to held accountable for their actions. Their video is evidence of their stupidity.

  5. It is incredible how crazy these people are behaving even when they know the camera is rolling. It is a real shame to think they would most likely not have behaved in this animalistic manner back in their homeland even if they had to wait much longer. Deport dem IDMC

  6. They would probably trigger anxiety and panic in those kids who were already trapped. The best thing was to keep calm and speak to the kids while in there as they were already alerted of help on its way. They could have caused more injury to the kids or themselves. Idiots. Probably the first time they travelled

  7. This video needs to be handed over to the cops .they can be charged for endangering the welfare of a kid. In there country the fire service would have had them arrested an the kids be removed from their care. But st lucia all is good an well. Just yesterday I made an American know his not in his country it’s my country an my rules. He turned blue but got my message, toe the Damn line .

  8. Tourism is modern Day Slavery and Black People have to come to the reality of that when you have to take insults from the Descendants of our Colonial Masters in the service industry. We greet them with utmost respect, God Morning Sir and Mam, Sorry Sir Sorry Mam, how can we your slaves serve you today? This is how we treat them and not treat our own with the same respect.


  9. Theh could have caused serious injury or possibly worse. Elevators get stuck often.i
    If they had done this in New York they would’ve been arrested and charged.
    White Trash!!!!!!

  10. I live in Canada and that behaviour is not acceptable they would have never ever done such craziness without being arrested for mentally and physically abuse towards the staff just a bunch of low life trailer trash who thinks they are important in the island but they are a bunch of nobodies in Canada… who knows what they where up to for a free pass at the hotel ?Smh#investigationismellarat

  11. So not necessary,all they had to do was remain calm which I’m sure would not have been easy to do,but they made an already bad situation even worse,it probably their first vacation who knows…So happy the employees remained calm and professional through this ordeal..

  12. “Maw! Cletus and Bubba done got stuck in the uppity box!” You see, in their communities, elevators are not used, since they live in single story aluminum homes on wheels. The staff was wonderful. I would have clocked that fat mamasow myself. Hope they were arrested. Hope the other guests let them know that being evacuated for no good reason is out of line. What do you bet that the reason the elevator got stuck was because the white trash piglet was playing with the buttons and hit the stop button and that was the only thing wrong? Hope they get sued for the costs of repairs and put on a black list for all hotel chains.


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